critical thinking exercise understanding style in the main forms of business messages


  1. Some authorities say that concerns about correctness inhibit a person’s email communication. Does this view have merit? Discuss.
  2. Discuss and justify the wide range of formality used in email messages in the business world.
  3. Some authorities say that shortcuts in text messaging and instant messaging will lead to users’ inability to spell properly in more formal contexts. Discuss.
  4. What factors might determine whether or not instant messaging would be an appropriate medium to use in a given situation?
  5. Discuss ways in which businesses might (or do) use social media to communicate with external audiences of consumer customers and business customers. You should be specific about which social media service you’re talking about, since they differ in how they’re used. Think of the difference of Facebook vs. Instagram, for instance.


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